Refund policy
Returns & Damaged Items Policy
Due to the delicate and artisanal nature of our tableware and ceramic collections, all sales are generally final. However, we take full responsibility for items damaged during transit.
Damaged or Broken Items
Because ceramics and glass require careful handling during transport, we require video proof upon opening your package to process any claim for a replacement or refund:
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Record the Unboxing: Please take a clear, unedited video while unboxing your package showing the sealed box, shipping label, and the item as it is removed from the packaging.
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Report Within 24 Hours: Contact us on 03232873499 within 24 hours of delivery with your order number and the unboxing video attached.
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Resolution: Once verified, we will issue a full refund or dispatch a replacement item free of charge.
Note: Claims submitted without a clear unboxing video or reported after 24 hours of delivery cannot be honored.